Where to start? My toolkit has been doubled and my mind expanded. This course will, and has already, benefited myself and my team in a million and one ways! You'd be crazy to miss it if it is offered to you!
Charlie HallReception Supervisor of New Cross Health Centre
Lewisham CEPN, funded through Health Education England, has contracted with Beyond Training Solutions on three occasions in the last year, and has valued enormously the originality of their approach.
They have comprised a core element of our training for non-clinical staff, which is a Lewisham CEPN priority, having delivered sessions in the following:
Managing Difficult Conversation
Managing Effective Appraisals
Introduction to Management
The first two courses aimed to reinforce core skills in order to help generate resilience in general practice staff, who are working under significant and sustained pressures.
The last was a first introduction, for ambitious and talented staff, to what it means to manage, developing skills in the junior (for now) workforce in order that succession planning can begin in practice strategic plans.
All courses have had very positive feedback. The trainers engage with the attendees to get them to take responsibility for what they themselves bring to a communicative act, in order to develop insight and enhance the effectiveness of their interactions with patients and with each other. They bring their professional experience to bear on how to successfully manage processes and ensure that quality and consistency are embedded in practice routines.
Lewisham CEPN recommends Beyond Training Solutions without reservation. Meet them. That will convince you.
Colin PagetDirector of Operations of Lewisham CEPN
Excellent course! I feel I have learnt a lot in this course to take back to my surgery. I have gained confidence and know how to deal with different challenges that may occur and have different ways of dealing with staff and patients.
Tracey FullerReceptionist of ICO Health Group
This course has given me confidence and made me realise that my way is not always the only way. It broadens your view!
Debbie MadgettReception Manager of Grove Medical Practice
The Hurley Group is a GP led, NHS primary care provider in London and we approached Beyond NLP to run a bespoke, in-house workshop on conflict resolution for our workforce.
They were responsive to our needs, through planning to the delivery. On the day they delivered the training with a great deal of humour and skill to a multi-disciplinary audience with a wide range of skills and experience and adapted the session as they went along to ensure they kept the whole group engaged throughout.
After the event staff who had attended fed back that it had been an enjoyable, useful, and productive training session which gave them both new skills and an opportunity to network and share information with their colleagues and I’d happily recommend them and hope to work with Beyond NLP again in the future.
Jo BettertonAssociate Director for Organisational Development of The Hurley Group
So, if you like, they practice what they preach. They did it naturally and instinctively and I thought that was a real gift that was given to Braintree...
What we found was people working typically, as they do in most hospitals, in emotional silos. What I have noticed now is people engaging with each other, looking for joint resolutions to operational day to day problems they might be having, perhaps looking at long term problems that they had failed to react to.
They are more proactive than before and there is certainly a lot less blame culture than there was before. There is an energy now about this place that you can’t describe really.
Absolutely get them on board, grab them while you can! Why would I say that? Well there are a number of reasons: the first thing is they have got a range of technical skills in their toolbox that they’re able to impart and share with people.
They can work with people on these tools on a range of levels across the organisation from people who are comfortable and familiar with working at that sort of level to people for whom it is a whole new language. At every stage they flex and work with you, without judgement
I found the leadership sessions very helpful as I am still finding my way as a leader.
I particularly enjoyed getting into groups and discussing scenarios and brain storming as everybody has a different take on situations.
Getting to know the other leaders was a great learning experience as everyone has such a varied background, this helped to understand how difficult their jobs can be, walking their walk.
It was interesting when we worked with our own groups, how my perception of how they worked differed from how they saw it. As a result we have made small changes, agreed by all, which has had a positive effect.
The sessions where beautifully constructed and you both delivered them with expertise and humour. Provoking thought, discussion and problem solving, a very enjoyable time. I particularly enjoyed the short films of people rising above disability and just getting on with life, brilliant.
Thank you Jo and Andy
Hope to see you around the hospital in the future.
I have to say I did have a bit of a sleepless night the night before but on the day it felt really comfortable, the team were totally engaged, and it was great, really good.
I have done a little bit of NLP before so I was actually quite intrigued and it was a colleague of mine at work who recommended Beyond NLP and on meeting them I thought immediately yes they're the ones I want to do this and it has turned out brilliantly!
It has given me a personal insight and an insight into the way that my team works.
For me personally it has shown me how I project and how I can be perceived to project.
The team is a bit more forward as they find it easier to come to me with suggestions. Jo and Andy are very easy to communicate with.
Their training would be an asset to any company as long as the company realise what they are getting from it and utilise that it’s going to be very good for them.
Dear Jo and Andy, It was a pleasure to meet you both yesterday [January 2013].
Thank you both very much for your NLP presentation at our VTS residential. In a fun way you gave them some tools for their communication skills box.
Feedback was excellent and today lots of the trainee had specific skills they were going to go back to their surgeries to try out.
Thank you very much. We all had a great day!
Mandy ClaidenProgramme Director of West Sussex GP VTS
We at the West Essex GPSTP used the services of Jo in facilitating an NLP day session at our recent residential focusing on how such techniques can enhance communication and consultation skills.
I must say the session was well received by the trainees and I was particularly impressed with the NLP techniques used to aid and build rapport with patients right from the start of the consultation and assessing how patients prefer to receive information in the consultation.
It was refreshing for the trainees to go into some depth looking at both how they could use both verbal and non verbal skills to 'open' patients up when eliciting their ICE.
The session used GP orientated scenarios with frequent group work which got the trainees interacting well. We received particularly good feedback from those trainees underwent their undergraduate training from abroad in helping with CSA practice."
Programme Director of West Essex GP VTS
Jo has helped us to facilitate and run some very successful group meetings, with a variety of stakeholders, in a professional, productive and entertaining fashion. This has helped with team building within the organisation.
Dr M. Tennekoon
Thank you so much to both you and Tam for coming to the Royal Marsden. We really enjoyed the session and it was a great opportunity for the team to really look at where we are and where we want to be.
We have already implemented some changes on the back of your training which is fantastic and although it is early days morale seems to have improved, so thank you.
SuzanneOccupational Health Manager of London
I am writing to thank you very much for your session at our residential last week. The session was very well received, and your efforts greatly appreciated.
We are keen to provide feedback to our speakers, and ask all attendees to fill out a feedback form after the session. We ask them to score the session out of 10. Below is a copy of the average scores, along with any relevant comments.
Out of 10
How would you rate the content of the session - 9.6
How would you rate the delivery of the session - 9.6
Overall - 9.6
Comments (what worked well, how could the teaching be improved, were there specific learning needs that remain, and how could they be addressed?):Excellent sessionReally interesting sessionGood skills to use personally & for patientsExcellent sessionSurprised about how useful I found it. Good speakerGood interesting session but difficult to understand how applicable this might be to clinical workUseful session & very interesting
Tunbridge Wells GP Vocational Training Scheme
Excellent. Very enjoyable, helpful lecture. Very useful in understanding the patients with chronic illness and the rapport to maintain the trust. Interesting talk, will help how to discuss serious illness with patients and deal with difficult patients who will need more time for consultations.