The Keys to Staff Engagement and Confident Teams

Patient Centred Care

Patient centred care

Patient Centred Care

Patient centred care and person centred care are words that we hear regularly and read lots about and if you have read our section on ‘why we do what we do’ you will understand why this is a subject we are so passionate about.

Although this is a subject of much focus, it is surprising the difficulty you will have in finding a clear definition of what patient centred care really means. We were pleased to see the publication of the inquiry by the RCGP on Patient Centred Care in the 21st Century view here published in December 2014 in which they give the following explanation of three core, interrelated elements of patient centred care:

  1. A holistic – or ‘whole person’ – approach to patient care, that considers an individual’s needs as a whole rather than treating medical problems in isolation. This approach recognises that an increasing proportion of healthcare users have several long term health problems – often including both physical and mental health conditions.
  2. Flexible care that tailors support according to an individual’s personal priorities needs and individually defined outcomes. This means going beyond a narrow focus on treatment of medical problems, to an understanding of people’s lives, their environment, their personal values and their goals.
  3. The need for a collaborative relationship between patients and the professionals involved in caring for them, through which patients are empowered to be equal partners in their own care.

Put simply, care that is ‘patient centred’ means care that is holistic, empowering and that tailors support according to the individual’s priorities and needs.

One of the fundemental concepts of true person centred care is that there needs to be a new relationship between the patient and the health professional. For care to be truly enabling the relationship needs to be an equal partnership and one where the professional and the patient work together to:

Understand what is important to the person

Make decisions about their care and treatment

Identify and achieve their goals

So how can we help achieve this?

We offer advanced communication and listening skills training to enable the healthcare professional to really understand the needs of the person plus key tools to enable the patient to become part of the healthcare partnership.

We amalgamate the power of the Motivational Interviewing model with Neuro Linguistic Communication, Effective Listening and Clean Language questioning to teach you and your team incredibly empowering ways to really understand your patient’s needs and then work with them to own their goal and reach the health outcome that is right for them.

Areas covered include:

The basis of Motivational Interviewing and motivational questioning.

The art and effectiveness of really listening.

How to identify the person’s motivational strategy.

The adaptation and use of clean language questions to allow the individual to identify their own solutions.
How to chunk people up from the problem and towards the solution and enable them to connect with what they can now achieve.

The power of utilising metaphor in any communication.

Understanding ways to enhance the level of information gained from the other person and empower them to take ownership of their own health solutions.
To find out more about Patient Centred Care we can suggest visiting the Health Foundation person centred care resource centre view here

Instead of offering a concise but inevitably limited definition, Dr Alf Collin’s thought paper for the Health Foundation ‘Measuring what really matters’ identified a framework that comprises four principles of person-centred care. It is these four principles that we feel will make the difference and within these principles the ability to listen and communicate effectively are key.

To discuss how you can amalgamate the above key skills into your practice and organisation in a cost effective way that produces results please contact us.

020 7971 7864

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